Dino Tsembelis, BTM

Manager, Visitor Services, 4VI Group

Dino Tsembelis is the Manager of Visitor Services at 4VI. He strategically leads visitor services operations in the Comox Valley, Campbell River, and Ucluelet, ensuring adherence to the Destination BC Visitor Services Network Program prioritizing data-driven insights and exceptional customer interactions. Dino champions the development of local expertise through targeted training programs, empowering visitor centre teams to provide valuable product knowledge and high-quality service.

Holding a Degree in Tourism Management from Vancouver Island University, Dino is a strong advocate for continuous professional development. Dino brings a wealth of experience in leadership, human relations, and customer service training, having developed effective tools and strategies for diverse organizations, including small businesses, municipalities, and non-profits.

He leverages his expertise to build high-performing teams capable of exceeding visitor expectations, ultimately enriching the visitor experience. Outside of work, Dino actively volunteers in his children's sports and leisure activities and cherishes time spent with family and friends.